This Services Agreement (the “Agreement”) is made and entered into as by the Client (“the Client’’) as listed on Schedule A below.

 And;

Company: Tailored Clean Pty Ltd  
Address: 3/2 Heather Place, St Helens, TAS 7216
Phone: 0421 972 234
Email: admin@tailoredclean.com.au

The client believes that the company possesses the necessary qualifications, experience, and abilities to provide cleaning services.

The company agrees to provide these cleaning services to the client based on the terms and conditions outlined in this agreement.

In consideration of the above matters and the mutual benefits and obligations detailed in this agreement, the receipt and sufficiency of which consideration are hereby acknowledged, the client and the company (individually referred to as 'party' and collectively as 'parties' to this agreement) agree as follows:

The Company agrees to provide residential cleaning services at the Client’s property.

Cleaning services may include, but are not limited to:

• General dusting and surface cleaning

• Vacuuming and mopping floors

• Kitchen cleaning

• Bathroom and toilet cleaning

• Emptying bins

• Wiping mirrors and glass surfaces

• Bedroom and living area cleaning

• Laundry services

• Changing bed linen

• Internal window cleaning

• Pantry and cupboard organisation

The exact services to be provided are outlined in the Service Order Form, as agreed between the Client and the Company.

Where services are directed by the Client during each visit, the Client acknowledges that requested tasks must not pose a risk to people, property, the Company, or the environment. Some requested tasks may fall outside the Company’s scope of services or present a safety risk. In such circumstances, the Company reserves the right to decline requested tasks where necessary

Travel is charged at the applicable hourly rate for one cleaner, from Tailored Clean to the property and return.

 The total travel time billed is communicated with you at the quotation stage

Hourly Cleaning Service: Hourly cleaning service at the applicable rate.

• Monday to Saturday $65.00 + GST per hour, per cleaner

• Sunday: $80.00 + GST per hour, per cleaner

• Public Holiday: $90.00 + GST per hour, per cleaner

Invoices for completed work are generally issued daily but may be issued within 7 days from the date the services are performed.

Invoice payment is strictly due within 7 days from the date of issue. If payment is not received by the due date without prior arrangement, a $15.00 late payment fee may be applied.

Failure to settle invoices by the due date may result in the temporary suspension of services until payment is received. Outstanding debts beyond 30 days, unless prior arrangements have been made, may be referred to a debt collection agency. Any costs incurred in recovering such debts will be at the expense of the client.

The Client agrees to:

• Provide accurate information regarding the property and required services;

• Ensure safe working conditions;

• Notify the Company of any hazards, damage, or special instructions;

• Secure pets where necessary;

• Advise of any allergies or sensitivities to cleaning products.

• Ensure Children and Pets remain excluded from the work area where cleaning is being performed.

•  The cleaning scope covers only the services explicitly stated in Section 2 and as agreed on the Services order form. Any additional services, changes in cleaning scope, or unforeseen circumstances may result in extra time billed at the applicable hourly rate.

   

• The Company conducts regular reviews of rates to ensure clients receive value at an affordable price. If any adjustments to the rates are made, clients will receive written notification. Tailored Clean reserves the right to update rates and fees as applicable.

• Where a regular cleaning schedule has been selected, and the Client requests additional cleaning services during a scheduled visit, the Client acknowledges that this may require additional time beyond the agreed cleaning hours and may incur additional charges.

• If additional services performed continue beyond those originally agreed upon, Tailored Clean may issue a variation to the agreement. In some cases, the extension of these additional services may necessitate a revision of the cleaning rate. Where a Tailored rate may apply if these services involve a more complex scope of work.

• ‍ All bookings for services must be made via text or email and should be submitted no later than 24 hours prior to the required start time. There is no guarantee, either express or implied, that bookings not submitted by email or text or that are not made within the specified timeframe will be processed. (Bookings will be handled on a first-come, first-served basis).

• ‍ Cleaning services will be performed between 9:00am and 5:00pm Monday to Friday, unless an alternation to these times is agreed to by both parties.

• ‍Cleans should be scheduled by the client or delegate, specifying the date when the cleans are to be booked by emailing admin@tailoredclean.com.au or text the office phone on 0421 972 234.

• ‍ If a regular cleaning schedule is selected, every effort will be made to provide services on the preferred date and time requested by the Client. However, during peak periods, cleaning appointments may occasionally need to be rescheduled. The Client acknowledges and agrees to these terms.

The Client agrees to provide safe and reasonable access to the property at the scheduled service time.

The Client is responsible for ensuring:

• Running water and electricity are available;

• The property is safe to enter;

• Aggressive pets are secured;

• Valuables, cash, and fragile items are stored safely.

The Company reserves the right to refuse or discontinue services if the environment is unsafe.

Cancellations: Any cancellations to bookings must be provided with at least 24 hours’ notice. If 24 hours’ notice is not provided, the Client may be invoiced the Residential Cancellation Fee of $50.00 + GST regardless of whether cleaning services were performed or not.

 Access Issues: If Tailored Clean is unable to access the property due to reasons beyond our control, Clients may be invoiced the Residential Cancellation Fee of $50.00 + GST.

Tailored Clean uses ‘For All’, an eco-friendly universal cleaning product, and supplies all standard cleaning equipment. If the client wishes to use an alternative cleaning product, this is to be supplied at the expense of the client and stored securely at the property.

The client is responsible for notifying Tailored Clean of any concerns regarding the use of ‘For All’ at the property as failure to restock the preferred products may result in Tailored Clean using our own products to complete the cleaning.

If the alternative product is unavailable and the client has instructed Tailored Clean not to use ‘For All’ Tailored Clean will make every reasonable effort to clean the property to the best of our ability. In this situation, the client agrees to pay the full invoice amount as usual, regardless of any resulting differences in the cleaning standard due to the lack of suitable products.

If a client's product is determined to pose a high risk to people or the environment, the client may be requested to provide an alternative product and Tailored Clean will not use the product for cleaning services.

Any additional or specialised equipment required to fulfill the scope of work must be provided at the client's expense.

We respectfully request that all interactions with Tailored Clean be conducted in a manner that is respectful, professional, and efficient. We are dedicated to providing the utmost kindness and professionalism to our clients and kindly ask for the same respect in return.

Failure to comply with this behavioural code may result in the termination of the services agreement.

If the Client is dissatisfied with the service provided, they must notify the Company within 24 hours. The Company may return to rectify reasonable concerns at no additional cost.

Tailored Clean will conduct a risk assessment prior to undertaking cleaning services at the property. In some cases, the property may present additional hazards and risks that require specific control measures to ensure staff safety. Any proposed control measures will be communicated to the Client, and in some instances, this may incur additional expenses for equipment or personal protective equipment (PPE).

Despite the initial risk assessment, Clients are required to inform Tailored Clean of any known hazards or risks associated with the property. This includes any potential dangers or risks that we need to be aware of.

The Company may refuse to perform services where:

• Hazardous materials are present;

• Bodily fluids, needles, or biohazards are identified without prior agreement;

• Unsafe conditions exist;

• Abuse, threatening behaviour, or harassment occurs.

The Company reserves the right to leave the property immediately if safety concerns arise.

Both parties agree to keep any confidential or proprietary information disclosed during and after this Agreement confidential and not to disclose it to any third party without prior written consent.

The Company will perform the Services with reasonable care and skill. However, Tailored Clean is not liable for any damages or losses arising from the Services, except in cases of negligence or wilful misconduct.

In the event of accidental damage or breakage:

• The Client must notify the Company within 24 hours of the service;

• The Company may repair, replace, or compensate for damaged items where negligence is established.

The Company is not responsible for:

• Pre-existing damage;

• Wear and tear;

• Damage caused by faulty fixtures, fittings, or unstable items;

• Loss of cash, jewellery, or unsecured valuables;

• Mould, infestations, or structural issues beyond standard cleaning.

To the maximum extent permitted by law, liability is limited to the value of the cleaning service provided.

The Company acts as an independent contractor and is not an employee of the Client.

Nothing in this Agreement creates a partnership, employment relationship, or joint venture.

Either party may terminate this Agreement with 24 hours written notice. Upon termination, the Client will be liable for payment for Services rendered up to the termination date.

This Agreement will be governed by and construed in accordance with the laws of the State of Tasmania. Without regard to its conflict of laws principles.

This Agreement, including any attachments or service order forms, constitutes the entire agreement between the parties and supersedes all prior agreements or understandings, whether written or oral. By proceeding to book or schedule services with Tailored Clean, the Client agrees to the terms of this Agreement, regardless of whether a signed copy has been returned. The continuation of bookings and service requests will be deemed as acceptance of this Agreement in its entirety.